SDI provides complete business and system consulting services for our customers to insure the maximum ROI is realized from the system. SDI’s business and technical consultants work with each new customer to prepare a functional requirement specification defining the project. This functional specification defines customer specific application and operational details, implementation time frames and all system integration requirements. Once completed the functional requirement specification is used by all project personnel as an implementation guide.

Consulting services are made available to SDI’s existing customers to support ongoing system enhancements, hardware updates, network enhancements among others.

System Implementation Services

SDI’s has successfully installed several thousand retail stores using its proven implementation concepts. SDI assigns a project manager, lead developer, lead validation person and trainer to each project. This project team is responsible for coordinating project activities with other project members to insure successful implementation of the project. Implementation services include:

Project Management
SDI’s project manager acts as a single point of contact for a project and is responsible for coordinating project activities with all project team members and the customer’s project team. The project manager is ultimately responsible for insuring that the system meets customer requirements and the project is delivered on time, within budget.

System Integration
SDI provides complete system integration services. These services include integration of the SDI software with the hardware, peripherals and operating software selected by the customer.

In addition to integration of SDI’s software with selected store platforms, SDI also provides integration support to insure complete integration of SDI’s store applications with the customer’s existing network communications, credit authorization software and corporate business applications.

Modification and Development
Modifications to the existing IRIS system along with some developments may be required to satisfy all new system requirements and ongoing enhancement requests for existing customers. SDI has experienced personnel capable of customizing the system to satisfy these requirements. Validation and internal acceptance testing is done on a customer specific lab system at SDI’s facilities to insure the system satisfies all requirements before delivery to the customer.

Training
SDI provides training on its application software that is specific to each customer installation. SDI’s training department provides each customer with boilerplate training documentation that is specific to the customer’s implementation of the software. Training is provided on System Control Parameters, Point of Sale, Store Back Office Applications, Communications, System Administration and Gateway Support Applications, among others.

Customer Classes are also provided on request.

Ongoing Support Services

SDI believes in personalized support. When you call SDI a real person always answers the phone. Each SDI customer is assigned a project lead to insure each customer only has one person to call to resolve any issues or manage ongoing projects.

SDI provides emergency phone support and emergency services to all of its maintenance customers 7 days a week, 24 hours a day. In addition to emergency support services SDI provides no charge error corrections, ongoing modification and development services and business consulting to all of its customers.